How important is customer service in the real estate industry and can focusing on service double your real estate sales? If you’ve been following the show for some time, you know that customer service has become an absolutely essential part of running a successful real estate business. If you’re ready to improve your customer service and potentially double your real estate sales annually like our recent guests, then this post and recent podcast are definitely for you!
Our Pat Hiban’s Real Estate Rockstar Radio interviewees Kimberly Sethavanish and James Colucci are more than qualified to offer customer service advice. With just 3 ½ years in the real estate business, they’re already selling 4 high-end homes per month!
How did this couple, who started their real estate business from the ground up in a new area soar, to the top of their local market in very little time? Well, according to Kimberly and James, it had everything to do with delivering an incredible customer service experience to each and every client. Read about 3 of the methods this Rockstar real estate team uses to get consistent 5-star ratings from clients, and be sure to listen to Pat’s entire podcast interview for more!
Double Your Real Estate Sales by Moving Clients
On moving day, Kimberly and James literally show up with a truck with everything their clients may need to get packed up and moved into their new home. Not only that, they physically help their clients move, often taking on the brunt of the move themselves. By the time it’s all said and done, often after a full day and a half of moving, clients are always more than happy to write them a glowing online review which is a huge part of their real estate marketing strategy.
Implementing a Mini-Flipping Strategy to Double Your Real Estate Sales
For clients looking to sell their homes, Kimberly and James offer to make the improvements that they know will bring the final sale price up. They call this a mini-flip (think real estate investing). When clients can’t afford to make these improvements themselves, Kimberly and James cover the cost, which they later recoup when the homes sell well above their initial asking prices. Again, with clients getting a great deal and selling their home for more than expected, they’re virtually assured to refer this team to other families in the area. Make sure to listen to the podcast for more info on this off-the-wall strategy that helps this duo double their real estate sales annually.
Use Free Staging to Double Your Real Estate Sales
In addition to making home improvements to bring up sale prices for clients, Kimberly and James also offer a free home staging service to increase their clients’ chances of catching the attention of buyers. Not only do they handle moving the staged furniture into the homes of their clients, they let clients live with and use the staged furniture until the final sale! This is just another excellent example of the ways that this incredible real estate team goes above and beyond to ensure that their clients have an absolutely amazing customer service experience.
As mentioned earlier in the article, this husband-and-wife team has managed to pull in high ratings from clients since they started, and their word-of-mouth referrals have also brought in consistent business. In fact, because of excellent online reviews and countless satisfied clients, these agents don’t even need to spend a dime on advertising! Their service-oriented approach to real estate has done more than increase the number and quality of their leads while doubling real estate sales annually; it’s also lowered their operating expenses and increased their net profits!
To learn more about how dedicating additional time and effort to customer service can possibly double your real estate sales annually along with increasing your net profits, be sure to listen to Pat’s complete podcast interview with Kimberly Sethavanish and James Colucci!
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