Before authoring Never Split the Difference, one of the top negotiation books of all time, Chris Voss worked as the FBI’s lead negotiator for international kidnappings. On today’s podcast, Chris shares the secrets of professional persuasion and explains what agents can do to save deals that are in danger of falling through. Pat and Chris role-play several common real estate negotiations, including those for post-inspection repairs and last-minute hang-ups at settlement. Chris also outlines the communication pitfalls that cost agents referrals, how to manage client expectations, and more. Continue reading

Yawar Charlie has been selling high-dollar listings in Los Angeles for over 12 years, and business for him has never been better. He acknowledges that the industry is constantly changing, but he also believes that high-quality…

Jamie Taylor founded Bluebird Realty to provide buyers and sellers in her market with the joyful real estate experience they deserve. In less than one year, she’s grown her brokerage to a nine-agent team that’s already…