Before authoring Never Split the Difference, one of the top negotiation books of all time, Chris Voss worked as the FBI’s lead negotiator for international kidnappings. On today’s podcast, Chris shares the secrets of professional persuasion and explains what agents can do to save deals that are in danger of falling through. Pat and Chris role-play several common real estate negotiations, including those for post-inspection repairs and last-minute hang-ups at settlement. Chris also outlines the communication pitfalls that cost agents referrals, how to manage client expectations, and more. Continue reading

Consumers expect real estate agents to be skilled negotiators. Unfortunately, clients are often disappointed to discover that real estate negotiation isn’t one of their agent’s fortes. Since only a small percentage of agents have trained…

People expect real estate agents to be highly skilled negotiators, but most agents haven’t taken a single course on negotiation. Unsurprisingly, consumer complaints about agents’ poor negotiation skills are rampant. Today’s guest, Tim Burrell, is…